So Red Rock, No, I don't want a smoking room, and yes I'd like the room I reserved, not the three other options to which you'd prefer to direct me. But the experience is always in the simple things. I also frequent small locales with less than desirable options. I'm lucky enough frequently stay at the finest properties. Shame on them that they operate this way. They charge $30/day for resort fee, well that's a joke! What exactly am I paying for? They even charge for parking (mandatory valet)! I will not be coming back here or recommending friends to this place. I spoke with Justin a 'manager' here who was no help, not apologetic at all and did not offer any solution to compensate for this. They nickel and dime you for every extra little thing! I have been to motels that have their hot tubs open to midnight all year round! I just can not believe they don't keep AT LEAST ONE hot tub open later. The shampoo/conditions in the room are very cheap, no robes, something I would expect from an extended stay type of place not a hotel that charges what this place does. The rooms are OK for the money you spend to stay here I expect better customer service.

I just got to Red Rock for a relaxing weekend with my husband looking forward to enjoying the evenings in the jacuzzi only to find out ALL their 20 pools and jacuzzis close at 4pm! WHAT?!?!! I am SOO disappointed with this place.